Business conversation 21

Telephone Banking

Representative: Hello. How can I help you today?

Customer: Hello. I’d like some information on the telephone banking services offered at by your bank.
Representative: Certainly. What is your account number?

Customer: at the High Street Branch.
Representative: What would you like to know?

Customer: How do I sign up?
Representative: Just let me know, I’ll sign you up immediately.

Customer: Can you tell me how the telephone banking services work?
Representative: You can do all your day-to-day banking over the telephone, 24 hours a day.

Customer: That’s great. How do I access my account?
Representative: Just call the bank, key in your PIN number and listen to the menu of options available.

Customer: How do I choose which option I want?
Representative: Just press the number for the service stated by the recording.

Customer: What kind of things can I do?
Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank.

Customer: That’s fantastic! Can I trade stocks and bonds.
Representative: I’m afraid you will have to have a special account for that.

Customer: What about getting help if I have any problems?
Representative: There’s an automated answering machine and staff are available 9 to 5 seven days a week.

Customer: It all sounds very good to me. I’d like to sign up.
Representative: Alright, can you answer a few questions please?

Customer: Certainly…

Useful Vocabulary

24 hours a day
account number
automated answering machine
day-to-day banking
menu of options
telephone banking services
to access an account
to check your balance
to key in a PIN number
to order a statement
to pay bills
to sign up
to trade stocks and bonds
to transfer money