• واژگان بازرگانی شماره ۴

    Beginning a Presentation- Informal Meeting

    Shawn: As I said a moment ago, our market share has taken a nosedive in the last year. Why? We think it’s a combination of three things: (one) there’s a lot more competition now than there was a year ago, (two) our product isn’t meeting the needs of the market, and (three) our advertising is speaking to the wrong customers. These are some pretty serious but not insurmountable problems, so let’s take a look at the solutions we’ve come up with.

    First, we’re facing twice as many competitors as we were a year ago, so we need to make sure that customers know that Vision Corp. is the best in the business. Second, we need to make sure that our product has all the bells and whistles that our customers have come to expect. And third, we have to revamp our marketing efforts and make sure that our ads appeal to the right group of customers. Hannah, can you please take over now and tell us what you learned from the focus groups?

     GLOSSARY

    As I said a moment ago… – a phrase used when repeating something that one said a few minutes ago, usually as a reminder or to stress its importance

    * As I said a moment ago, when you repeat information in a presentation, it is easier for people to remember it.

    nosedive – a quick decrease, fall, or decline; going down a lot and very quickly

    * When the economy took a nosedive, many foreign companies stopped doing business in that country.

    to meet the needs – to provide what someone is looking for; to give people what they require

    * We could meet the needs of our busy customers better if our stores were open later each day.

    insurmountable – without a solution; unable to overcome; unable to fix

    * Yessinia’s parents got divorced because of insurmountable differences between her mom and dad.

    solution – an answer to a problem; a way to handle a difficult situation

    * If you want your sons to fight less, one solution might be to give them their own bedrooms.

    to come up with – to create or invent; to think of something new and creative

    * Olga came up with a way to save her department $100 each week.

    to revampto improve; to make better

    * The Flores family revamped their home by painting all the walls.

    to take over – to take control of something

    * When Condi took over the business, sales increased very quickly in the first year.

  • business letters ایمیل بازرگانی شماره ۸

    ایمیل شماره۸ : مصاحبه و انتخاب مدیرجدید
    To Gail Dellar
    From Torsten Honecker
    Subject Interview for new Manager (Germany and Austria)
     
    Hi Gail
     
    Next month we are interviewing three candidates for the new manager for Germany and Austria. These are second interviews and we’d like you to meet the candidates too. Are you free to come to Stuttgart in the week beginning 23 June (week 26)?
     
    We also need to meet about the conference in Bonn at the end of the year. It’s important that we talk to Russell about this too. Is he busy that week or can he come to Germany with you?
     
    Please let me know as soon as possible.
     
    Regards
    Torsten 
     
  • واژگان بازرگانی شماره ۳

    Beginning a Presentation- Formal Meeting

    As I mentioned, our market share has been sliding for the past year. Naturally, Vision Corporation is alarmed by these changes and wants to understand the underlying reasons. The truth is, we’re not entirely sure why we’re losing market share, but we have identified three factors that may contribute to the cause: a growing number of competitors, our product’s features, and poor advertising.

    First, the number of competitors in our industry has doubled in the past year. To counter this, we must learn to differentiate Vision Corporation from the other companies. Second, our product lacks some of the features that customers are looking for. We need to improve our product and make it the best market offering. Third, our advertising has been ineffective in reaching our potential customers. We need to rethink our marketing campaigns and make sure that we’re targeting the right market. Now I’m going to turn things over to Ms. Graff, who will discuss the findings of her focus groups.

    GLOSSARY

    As I mentioned…a phrase used to refer back to something that was said earlier

    * As I mentioned in our meeting last week, our new employee Chantrelle is going to start working here tomorrow.

    to contribute – to add to something; to make something stronger, bigger, or better

    * A good educational system can contribute to a stronger economy.

    competitor – a person or a business that sells a similar product to a similar group of customers as you do

    * Hewlett-Packard and Gateway are competitors in the computer industry.

    to counter – to work against something; to balance something by working in the opposite direction

    * Daniel ate a lot of food during the holidays, but he countered the extra calories by running 10 miles each day.

    market offering – a product that is available for sale to customers

    * Microsoft has many software programs among its market offerings.

    ineffective – not effective; not able to do what something is supposed to do

    * Medication is ineffective if patients forget to take it when they’re supposed to.

    marketing campaign – a strategy for letting people know about a product or service and making them want to buy it

    * The new marketing campaign includes a mixture of television and radio commercials. 

    to target – to aim for; to try to reach; to design something for

    * The American Cancer Association tries to target smokers by educating them and helping them stop smoking.

    findings – results of a research project; outcome of an investigation

    * The researchers’ findings showed that exercising 30 minutes each day can help people live longer.

     

     

  • business letters ایمیل بازرگانی شماره ۷

     ایمیل شماره۷ : نحوه پذیرش مراجعین
    To macmetal@macmetal.com
    From wheel@macmetal.com
    Subject New rules for visitors 
    Dear all
     
    A new security system for visitors starts on Monday. First of all, if you have an appointment with a visitor, please tell Reception one day before. All visitors need to sign in at Reception when they arrive. They will then receive a visitor’s pass. They need to keep this pass at all times. 
     
    To visit the R&D Department, visitors need a special pass. In this case, please contact Marion Shakespeare. She is responsible for security in R&D and the technical centre (her telephone is extension +129).
     
    If you have any questions, please email me or call me on extension +121.
     
    Thanks
     
    Bill Wheel
  • business letters ایمیل بازرگانی شماره ۶

    ایمیل شماره۶ : تشکر از بابت پذیرایی

    To      Shintaro Ohira
    From      Naomi Mills
    Subject      Visit to Japan

    Hi Shintaro

    Thank you so much for the visit to your office in Japan last week. The trip was great. All the hotels were very comfortable and the food was delicious. Thank you very much for arranging such a nice visit.

    It was my first trip to Japan and I learned a lot. I thought that the Plastics Industry Expo was especially useful. I think that I’ll send some of our Sales Managers there next year.

    Thank you once again and I hope to see you in Boston in December!
    All the best
    Naomi

  • واژگان بازرگانی شماره ۲

    Starting a Meeting (Informal Meeting)

     Okay, everybody. Please take a seat. Let’s get started. I’ve called this meeting of our top salespeople so that all of you get a chance to hear about the new plan to get our company out there in order to reach more of our potential market. First, we’ll hear a presentation from the team that has been working on this. Then, we’ll discuss it to get your feedback and put our heads together to see if there are any other ideas. 

    While the team is getting set up, let me say a few words. What does this  new plan mean for our company? First, it’s a reality check on where we are right now in terms of getting our message to our customers. Second, this plan has the potential to move the company forward. One of our main challenges, as you all know, is staying relevant in this changing market. Today’s presentation has some really innovative ideas about how we can do this.

    GLOSSARY

    to get (something) out there - to make something more familiar to the public; to increase something’s public presence

    * We need to get our message out there so that people know what great work our organization is doing.

    potential market – the group of people who do not buy a product, but would probably be interested in it

    * Our toys are used mostly by girls ages 4-6, but we believe that our potential market includes boys ages 5-7, too.

    feedback – positive or negative reactions to an idea or to someone’s work

    * At the end of the course, the teacher will ask us to give our feedback about how to make it better next year.

    to put (our/their) heads together – to work as a group to think of new ideas or better solutions

    * When Brandon and Antonio put their heads together, they are able to think of some very creative new ideas.

    to say a few words – to speak about something for a short period of time

    * At weddings, the parents of the married couple usually say a few words to wish the couple a happy life together.

    reality check – a realistic look at the true situation; an objective and factual analysis; a reminder of the true facts

    * Amanda thought that her dog-walking business would be a great success, but learning that there were already 14 other such businesses in her city was a reality check for her.

    relevant – important; related to the current situation

    * The cost of books is very relevant for college students who don’t have very much money.

    innovative – new, creative, and interesting

     * The new CD players have an innovative design that is very popular.

     

  • business letters ایمیل بازرگانی شماره ۵

    ایمیل شماره۵ : درخواست اضافه کاری

    To  Matthew Jackson
    From  Oliver Mummery
    Subject  Thanks

    Hi Matt

    Thanks for your help with the film festival. I’m really sorry that I called you at the weekend but there were some problems with our team in Venice. Sally Decker was ill and that’s why we needed you to work on Saturday and Sunday.

    Please send me an invoice for your work and I’ll pay it as soon as I can.

    Thanks once again. I really appreciate all your hard work.
    Best wishes
    Ollie

  • واژگان بازرگانی شماره ۱

    Starting a Meeting (Formal Meeting)
     
    A: On behalf of Vision Corporation, I’d like to call this meeting to order.This is a meeting of some of the
    key players in our company: our top managers. Our purpose this morning is to hear a presentation
    about a new initiative for outreach and marketing, and to discuss this plan with all of you. This is a
    presentation that all of us have looked forward to. This initiative marks a new milestone in the evolution
    of our company. First, it serves as an assessment of where our company is now in terms of 
    communicating its message to its customers domestically and abroad. Furthermore, this plan
    has the potential to drive our company forward by transforming our corporate outreach and marketing strategies.
    We are delighted that all of the major contributors to this initiative are here today. They will use their unique perspectives to talk about the current state of affairs in terms of outreach and  marketing, give details about the new proposed initiative, and outline the path for implementation.
    GLOSSARY
     to call a meeting to order – to officially begin a meeting
    * Mr. Powell always calls his meetings to order at exactly 8:05 a.m.
    key player – important team members; people who are very important in a project or business
    * Gavin is a key player in that organization, because he is the only person who understands the software program.
    initiative – program, idea, or project, usually to improve a situation; to use a new approach to do something 
    * That organization has an initiative to give free breakfasts to every poor child in the city.
    outreach – communication with people outside of an organization or business
    * The university has an outreach program that teaches farmers to use less water.
    marketing – a plan for making other people want to buy a product or service
    * The bank’s marketing strategy includes giving customers free coffee when they come into the office.
    milestone – a small accomplishment or achievement that is part of a larger project or goal
    * Earning a high school diploma and undergraduate degree were major milestones for Larry, who has always wanted to earn a Ph.D.  
    evolution – development over time, usually of something that begins small or simple and changes to something bigger or more complex
    * The evolution of the legal system in the United States has taken centuries.
    assessment – evaluation of one’s progress in doing something
    * The army’s assessment of soldiers’ health includes their running speed and their strength. 
    in terms of – regarding; with reference to; related to
    * The company has the highest sales in the country, but in terms of the number of employees, it is very small.
    to outline – to briefly describe the main points of an idea or plan
    * When people don’t have time to read a report, they sometimes ask their assistants to outline the most important ideas.
  • business letters ایمیل بازرگانی شماره ۴

    ایمیل شماره۴ : پشتیبانی سیستم جدید

     

    To All staff
    From Cathy Chan
    Subject New accounts system
     
    Dear All
     
    Here is some information for using the new company accounts system.
     
    First of all, everyone needs a new password. Please email me if you don’t have one.
     
    To start the program, touch the screen. Then click on your user name. Next, enter your password in upper case letters.
     
    After that, click on the account name. Key in the code in the CODE box.
     
    Finally, always log off when you finish. This is very important. If you need a hand with the new system, please email me at any time.
     
    Thanks
     
    Cathy Chan  
     
  • business letters ایمیل بازرگانی شماره ۳

    ایمیل شماره۳ : خوشآمدگویی و تدارکات

     

    To         Alison Yorke
    From      Robin Bromwich
    Subject      Visit Jaume Domenech

    Hi Alison
    Jaume Domenech arrives on Friday so please check that we have everything ready for his visit.

    We’ll give our presentations in the meeting room. We need a projector, and diagrams of the project on the walls. There isn’t a wireless connection in the meeting room at the moment so can you call an engineer to arrange that, please?

    Jaume likes Indian food so can you book lunch at The Mumbai Palace? We need a table for five people.

    One more question: is there a parking space for him? He’ll also need an info pack about the company. I think that’s everything.

    Thanks
    Robin