Business conversation 11

Taking a Message

 Receptionist: Janson Wine Importers. Good Morning. How can I help you?

Caller: Could I speak to Mr. Adams, please?

Receptionist: Who’s calling please?
Caller: This is Anna Beare.

Receptionist: Sorry, I didn’t catch your name.
Caller: Anna Beare. That’s B E A R E

Receptionist: Thank you. And where are you calling from?
Caller: Sun Soaked Vineyards

Receptionist: OK Ms Beare. I’ll try and put you through. … I’m sorry but the line’s busy. Would you like to hold?
Caller: Could I leave a message?

Receptionist: Certainly.
Caller: Could you tell Mr. Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday.

Receptionist: Shipment delayed … arriving next Monday.
Caller: Yes, and could you ask him to call me back when the shipment arrives?

Receptionist: Certainly. Could you give me your number please?
Caller: Yes, it’s 503-589-9087

Receptionist: That’s 503-589-9087
Caller: Yes, that’s right. Thanks for your help.